Privacy Policy
Privacy and Safety
At SufiSoul Healing, we are committed to safeguarding your privacy in line with the Protection of Personal Information Act 4, of 2013 and GDPR principles. We collect limited personal information (e.g., name, email, phone) and sensitive data shared during sessions (e.g., mental health details) to deliver tailored services, balancing business needs with your privacy rights. Data is secured with reasonable technical measures, not shared unless legally required, and stored only as long as necessary. You have rights to access, rectify, or erase your data.
Your Personal Information
1.1 For the purposes of this section, Personal Information is defined as per the Protection of Personal Information Act 4 of 2013 ("the Act") and Article 4(1) of the GDPR (EU) 2016/679. We adhere to the Act’s principles for electronic data collection and related legislation, ensuring the accuracy and confidentiality of your information.
1.2 This Privacy Policy balances our legitimate business interests with your privacy expectations. We implement reasonable measures to prevent unauthorized access or disclosure, though absolute security cannot be guaranteed.
1.3 When using our website or services, you may provide: First Name, Surname, Email, Phone Number, Address, Company/CC/Business Name.
1.4 Your agreement to this policy constitutes consent in terms of POPIA and the GDPR. We may seek specific consent for sensitive data (e.g., racial origins, religious beliefs) where required by law.
1.5 Sensitive information is only collected with your explicit consent or as permitted by law.
1.6 By agreeing, you consent to us using your Personal Information for: service provision, marketing, query responses, relationship building, user trend analysis, and market profiling.
1.7 We use up-to-date technical and organisational security measures to protect your data online, though no system is entirely secure.
1.8 We continually improve security in line with legal and technological advancements.
1.9 Data is retained only as long as necessary or required by law.
1.10 Individuals under the age of 18 require the consent of a Legal Guardian or parent.
1.11 We do not sell, share, or rent your data to third parties or use your email for unsolicited mail.
Your Rights
2.1 You have the right to: access your data (email info@sufisoulhealing.com), rectify inaccuracies, request erasure ("right to be forgotten"), restrict processing, complain to your data authority, withdraw consent, object to processing (including for marketing), subject to legal justification.
Disclosure of Personal Information
3.1 We do not disclose your Personal Information to external parties.
Links from the Website
6.1 Third-party links (e.g., payment gateways) are provided "as is"; we are not responsible for their policies or content.
6.2 We do not endorse or monitor third-party sites; evaluate their security before sharing data.​
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Additional Notes
For online bookings, we process banking details via encrypted, secure payment gateways, not storing them, ensuring POPIA compliance and protecting your financial data.